Lifetime Warranty Against Squirrel Damage
Droll Yankees will replace any defective part*, free of charge, for as long as you own your Droll Yankees feeder. If your feeder is badly damaged by squirrels, to the extent that the effectiveness of the feeder is compromised**, Droll Yankees will, at its option, either repair, replace or send replacement parts, free of charge. This warranty does not extend to damage through improper use, improper cleaning, weather, neglect, abuse, modification, disassembly, or falls whether of an accidental, weather, or squirrel related cause. It is strongly recommended that your feeder be secured in some way. Bear or raccoon damage is not covered. Feeders must be removed until the pests depart.
A request for a photo, or return of the damaged feeder and/or parts, may be required for part replacement free of charge.
Droll Yankees’ Bird Lovers and American Bird lines of feeders are protected by warranty against defects only (damage not included).
*A defective part is defined as a defect or flaw that inhibits the correct use of the product. Normal wear and tear of a product is not covered under the defective parts clause in the Droll Yankees Lifetime Warranty against squirrel damage. Replacement parts are available for a nominal fee – call (800) 352-9164 or visit our replacement parts page.
**Damage of a cosmetic nature is excluded from the Droll Yankees Lifetime Warranty against squirrel damage to the extent that the effectiveness of the feeder is in no way compromised.
YANKEE FAMILY LIFETIME WARRANTY
The Yankee Family squirrel-proof feeders consisting of the Yankee Flipper (YF), Yankee Tipper (YCPT-360), Yankee Whipper (YCPW-180), and Yankee Dipper (YCPD-90) are covered under the Lifetime Warranty against squirrel damage.
The Power Stick and AC/DC Adapter of the Yankee Flipper (YF) are covered exclusively under the Yankee Family Limited Warranty and are thereby excluded from coverage under the Lifetime Warranty against squirrel damage.
YANKEE FAMILY LIMITED WARRANTY
The Yankee Flipper (YF) Power Stick and AC/DC Adapter are warranted to be free from defects in materials and workmanship for a period of one year from date of purchase. In the event of a manufacturing defect, Droll Yankees will replace the Power Stick and AC/DC Adapter free of charge. This warranty does not extend to damage through improper use, improper cleaning, weather, neglect, abuse, modification, disassembly, or falls whether of an accidental, weather, or squirrel-related cause. It is strongly recommended that your feeder be secured in some way. This Limited Warranty applies only to the original purchaser possessing a valid sales receipt.
Except as set forth above, no other express or implied warranty of any kind or nature is given by Droll Yankees in connection with the purchase or use of a Yankee Family feeder. In no event shall Droll Yankees be liable for special, incidental or consequential damages arising from the ownership or use of any Yankee Family feeder.
Please call Customer Service at (800) 352-9164 for a Return of Goods Authorization Number (RGA)
• Returns – RGA is required for processing all returns*.
• Repairs – RGA is required for processing a work order for all repairs*.
Please contact Customer Service at (800) 352-9164 or email firstname.lastname@example.org regarding:
• Warranty Questions
*Important: Returns and repairs MUST be thoroughly cleaned prior to being received at Droll Yankees. For cleaning instructions, see our Instruction Manuals page.