Here are some of our most frequently asked questions about Droll Yankees products and bird feeding. To check in with fellow bird watchers, visit our Facebook page.
“How can I buy a Droll Yankees product?” It’s easy. You have a few options:
- Shop online by visiting our online store.
- Visit your local Droll Yankees retailer using the “Find a Retailer” search on our home page
- Purchase over the phone by calling us directly at 1-800-352-9164
“How do I contact you?” You can reach our Customer Service Department at 1-800-352-9164 (M-F 8:30 am – 5:00 pm EST) or by email email@example.com.
“How do I order replacement parts for my feeder?” Please call our Customer Service representatives at 1-800-352-9164.
“What does your warranty cover?” All Droll Yankees bird feeders are covered by a Lifetime Warranty:
Droll Yankees will replace any defective part, free of charge, for as long as you own your Droll Yankees feeder. If your feeder is badly damaged, to the extent that the effectiveness of the feeder is compromised, Droll Yankees will, at its option, either repair, replace or send replacement parts, free of charge. This warranty does not extend to damage through improper use, improper cleaning, weather, neglect, abuse, modification, disassembly, or falls. Raccoon and bear damage coverage is limited. Feeders must be removed until the pests depart.
Our Lifetime Warranty also covers the body of every Yankee Family squirrel-proof feeder (YF, YCPW-180, YCPT-360, YCPD-90). Other Yankee Family components, however, are covered by a Limited Warranty:
The Yankee Flipper (YF) Power Stick, AC/DC Adapter, and the collapsible perch mechanisms (of the YCPT-360, YCPW-180 and the YCPD-90) are warranted to be free from defects in materials and workmanship for a period of one year from date of purchase.
Bird Lovers feeders are warranted to be free of defects in materials and workmanship, but are not covered under the Lifetime Warranty.
“How should I clean my tube feeder?” To clean:
- Begin by emptying all remaining food from the feeder
- Remove all the metal components from the feeder (Note: Some models will require a screwdriver to remove the seed ports)
- Soak the feeder in a tub, large sink or bucket with warm soapy (dish soap) water or use a 50/50 solution of white vinegar and water to loosen any debris
- Use the Droll Yankees Bird Feeder Brush (BFB) to clean the inside of the tube
- Rinse the feeder well and let it air dry before refilling it with seed. Do not use a dishwasher to clean your tube feeder or the oven to dry it!
If you notice that the seed is not being eaten, check to see if it has become moldy or wet from rain. If so please dispose of the seed, clean the feeder and refill with fresh seed. It is important for the health of the birds that the feeder be cleaned on a regular basis. Please, for the sake of the birds, keep your feeders clean!
“There is a hole in the bottom of my Classic tube feeder. Is the seed going to fall out? Do I need a plug?” Your bird feeder does not need a plug in the base as there is a clear plastic seed baffle inside the tube. This baffle keeps the seed level with the bottom pair of feeding ports. The threaded hole allows you to add a seed tray or to pole mount the feeder.
“My Yankee Flipper is not working properly. How can I troubleshoot the issue?” Please refer to the troubleshooting section of the Yankee Family Manual. Or call us directly at 1-800-352-9164 (M-F 8:30 am-5:00 pm EST)
“How do I charge my Yankee Flipper?” Our current version of the Yankee Flipper requires a Power Stick. This model has an on/off switch and is charged by removing the Power Stick from the bottom of the feeder, attaching the AC/DC Adapter to the end of the Power Stick, and plugging it in for at least 14 hours, but not more than 24 hours. The cost of a new Power Stick is $54.99.99 plus $13.00 for shipping and handling.
“How do I charge the original version of the Yankee Flipper?” To charge the original version of the YF, tighten the 2 silver lockdown screws on the bottom of the feeder. Be sure the feeder is in the upright position. Attach the AC/DC Adapter (only use the adapter that came with this feeder) to the side of the base of the feeder. This area is located under the black rubber flap on the bottom of the feeder. Plug the adapter in and charge the feeder for at least 14 hours, but not more than 24. After charging, remove the adapter and loosen the 2 lockdown screws. Test it by placing your hand on the perch ring. It should spin. If it does not, please call us at 1-800-352-9164 and we will be glad to troubleshoot the problem with your feeder.
“My Yankee Flipper isn’t holding a charge. I think it needs new batteries. How do I order new batteries for my Yankee Flipper?” Many stores carry replacement batteries or Power Sticks for the Yankee Flipper. If you cannot find them locally, you may order the new parts through us. However, before purchasing new batteries or a new Power Stick, please tell us about the problem so that we can help you determine whether you are experiencing a battery issue or a Power Stick issue. Keep in mind that the motor, batteries and Power Sticks of our Yankee Flippers have a 1 year warranty. Our Customer Service department can be reached at 1-800-352-9164 or firstname.lastname@example.org.
The original style YF feeder had 2 C-cell rechargeable NiCad batteries that needed replacement after a couple of years. If you have this older style and need to replace your batteries, you can buy generic replacements at larger retailers or on-line. Please call us if you need any help: 1-800-352-9164, or email email@example.com.
“How can I be sure I have the correct adapter for my Yankee Flipper?” The correct adapter for your Yankee Flipper is our AC/DC Adapter, which has the following information on the face label:
Model No.: DV-4530
Input:120vac 60 Hz 4.5W
Output 4.5 vdc 300mA
Class 2 Transformer
YY-1 MADE IN CHINA
Newer AC/DC Adapters have “Yankee Flipper” on them.
“How do I order an AC/DC Adapter?” You can order an AC/DC Adapter directly from us for $15.99 plus $7.50 shipping. To place an order, please call us at 1-800-352-9164 (M-F 8:30 am-5:00 pm EST).
“Can I adjust the Yankee Flipper Perch ring tension?” The tension on the Yankee Flipper cannot be adjusted. The feeder is designed to spin when an animal 8 ounces or more sits on the perch ring. Any adjustments can affect the mechanics of the feeder.
“How do I buy a new motor unit (YF03) for my Yankee Flipper?” You can purchase a new motor unit with charger for $90.00 plus $17.00 shipping. The Motor Unit is the entire base unit of the bird feeder and includes everything that attaches to the bottom of the feed tube. The new motor unit is needed when you are upgrading from our original version Yankee Flipper. Before purchasing a new unit, please call us to be sure that this is the part that is needed to fix your feeder. Call us at 1-800-352-9164 (M-F 8:30 am-5:00 pm EST).
“Is there any bird seed that squirrels WON’T be attracted to?” Yes! Squirrels are not the least bit interested in eating Nyjer (thistle) seed. This is a seed you must use with Nyjer (thistle) feeders, which have special ports with small holes, so that birds must pull the seeds out. When using your Nyjer seed feeders, be sure to fill them with straight Nyjer seed – not a mixed Nyjer seed. Mixes contain other seeds which are more attractive to squirrels, and the squirrels will chew through the tube to access it.
“Is there any way to keep the Grackles away from my feeder?” There are two ways to deter Grackles: change the feed, or use a feeder that denies them access. Many seed mixes contain cracked corn fillers that attract Grackles. Most Grackles are not fond of Nyjer (sometimes referred to as thistle) seed. Another suggestion is to try substituting your usual mixed seed or sunflower seed with safflower seed. Most songbirds enjoy safflower seed but the Grackles will typically avoid it. After using safflower seed for a few weeks you can try using your regular seed again. In most cases, the Grackles will not return to the feeder after the safflower seed has been offered.
We also offer special feeders that are designed to keep large birds and squirrels off. First, Shelter Feeders come in 2 models: B7DC, and SDC. The Yankee Whipper and Dipper make it uncomfortable for large birds to feed.
“Won’t birds’ feet stick to metal perches in winter?” No. Birds’ feet will not stick to metal in winter because their feet have no sweat glands in them.
“What is the RLS Squirrel Slinky?” The Squirrel Slinkyis a pole mounted predator guard. Squirrels, raccoons and other climbing critters can’t gain any headway when they try to climb over a squirrel slinky. Fitted with a high tensile spring, when weight is put on it, the Slinky lowers toward the ground. Squirrels and raccoons are not comfortable climbing onto a moving pole. If they get far enough to move their weight from the Slinky to the pole above, the Slinky rises and pushes their paws off. Simple and effective. Use for pole mounted bird feeders and Nest Boxes.